Customer Portal

The T100 Customer Portal acts as the secure, digital front door for your firm, replacing complex paperwork with an intuitive electronic experience.

Accelerate client onboarding, enhance data quality, and make compliance seamless, for both you and your customers.

Fast-Track Client Onboarding

A fully integrated onboarding experience for regulated financial firms

The T100 Customer Portal is tightly integrated with T100 Core and CRM, providing a secure, highly configurable onboarding experience for regulated financial firms. It replaces fragmented paper processes with structured digital workflows that adapt to your regulatory obligations today and tomorrow.

Built specifically for FSMA firms, FX brokers and payment services providers, the portal allows you to design onboarding journeys that reflect how your business actually operates.

Feature Highlights

Fast track onboarding

Clients complete fully customisable electronic forms and upload documents directly through the portal, eliminating manual data entry.

Real time status tracking

Clients and staff can see the progress of applications, outstanding tasks and approvals via a secure dashboard.

Direct integration with T100 Core

Submitted data flows automatically into the central engine, triggering KYC and AML checks and risk scoring.

Customisable forms and branding

Tailor onboarding forms to suit different client types and maintain your corporate identity.

Multi currency and multilingual support

Serve customers worldwide with ISO 3166 country codes and multiple currency capability.

E signatures and document upload

Integrate digital signature providers to streamline agreements and maintain a complete audit trail.

Structured onboarding using form groups and smart logic

A fully integrated onboarding experience for regulated financial firms

Onboarding is organised using a clear hierarchy of form groups, individual forms, pages and questions. This structure allows you to mirror real regulatory workflows rather than forcing everything into a single static application.

Typical FSMA onboarding form groups include:

Entity and registration details

Regulatory permissions and activities

Directors, UBOs and controllers

KYC and AML information

Risk classification and business model

Sanctions, PEP and adverse media declarations

Trading intent, products and markets

Ongoing regulatory disclosures

For FX and payment services firms, onboarding can be simplified while remaining future-proof:

Client and entity identification

Business activity and transaction profile

Source of funds and geographic exposure

Compliance confirmations aligned to FSMA standards

Forms can be invitation-only or publicly accessible depending on your regulatory model, with conditional logic ensuring clients only see questions relevant to them.

Onboarding Key Features

Faster onboarding through data pre-population and APIs

The Customer Portal connects directly to external data sources via API integrations. When onboarding a prospect, known data can be used to automatically populate forms, reducing friction and errors.

For example:

Enter a Legal Entity Identifier and retrieve firm name, addresses and registration details directly from GLEIF
Reuse data already held in T100 Core or CRM
Upload structured CSV data to prefill known fields
Carry values across multiple forms without re-keying

This approach significantly speeds up onboarding while improving data quality and auditability.

Customisable PDFs and e-signature ready outputs

Every onboarding journey can generate professional, branded PDF outputs. Features include:

Separate preambles for online forms and PDFs
Fully customisable headers, footers and layout
Dynamic merging of form responses into templates
Preview using sample data before going live

Completed PDFs can be sent directly for electronic signature using supported providers such as DocuSign or Signable, with signed documents automatically returned to the client record.

Risk and opportunity scoring during onboarding

Questions within forms can be scored automatically to support risk assessment and commercial decision-making.

Examples include:

Higher risk weighting for speculative trading activity
Opportunity scoring based on expected volumes or markets

Scoring rules are configurable and transparent, supporting consistent internal decision processes.

Document collection, downloads and audit trails

The portal allows you to request, distribute and collect documents as part of the onboarding flow.

You can:

Require uploads such as passports, company accounts and ownership charts
Provide downloadable policies, terms and disclosures
Enforce mandatory downloads before submission
Control file formats and size limits

All documents are stored securely and linked to the onboarding record for future review and regulatory inspection.